Horrible Customer Service From Denon DJ
I received this from a reader here about the Denon DN-s3500 turntable that he and many other people are getting horrible support for from the company that makes it, Denon DJ.
Hello. I’m trying to get some help in regards to spreading the word about a faulty and relatively expensive product. It is made by a company called Denon. The model number is DN-s3500. It has some major design flaws that make it a $900 paper weight. Not even getting the unit replaced or serviced cures the problem. The company itself refuses to really acknowledge the problems with this unit, and me and many others are left in the cold feeling nothing but frustration, because the problems occur after the 30 day money back guarantee that most retailers have. Representatives from the company are rude in their responses and are unhelpful. Here is the Forum where you can read the issues that are happening and how representatives from Denon respond.
The main problems are discussed in threads named:
- UNIT RETURNED FOR SERVICING STILL CHIPMUNKS – UNBELIEVABLE!!
- Abnormal Acceleration of the Platter in Main Scratch Mode
- Denon Please respond, more problems with v.99
The DN-S3500 has an issue with the platter speeding up and the pitch going up on these decks after 3 seconds of every stop and play. Apparently there is even youtube examples of this.
Even servicing and replacing of these units does not solve the problem. Denon refuses to acknowledge that there really is a fundamental flaw in these units.
I made the mistake of spending almost a grand on one of these and now I got nothing but headaches. I’m extremely pissed off. I can keep getting the unit serviced, but for what? To have it only work properly for a few hours and have the same problem?
Please help me do something about this. I am just a person who loves music and wanted a really great DJ turntable from Denon DJ. I can’t afford to throw away money like this, nor pay $900 per unit to be the companies beta tester. Thank You very much!
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i purchased a denon avr1907 amplifier the other day, but cannot get a decent sound from my subwoofer, and nobody at customer services has been of help. It’s like they don’t even care. I’m really pissed off!!!
Purchased a Denon S-301 in early 2006. The unit went out 5 months later. Denon NJ was NO HELP, very rude and I waited for “Seriously” 30 minutes before my call was picked up. Ended up having to send it to a service center at my expense. Now, two years later, the unit is out again. Once again, Denon is no help, they tell me they’re backed up by two weeks. I WILL NEVER PURCHASE A DENON PRODUCT AGAIN!!!!